Frequently Asked Questions

FAQs relating to Training with Communities 1st

See below for examples of some of our Frequently Asked Questions. Those pertinent to Member Organisations are under their own subheading.

For further information, please refer to our Terms and Conditions.

Alternatively, you can contact us directly for more information on 01727 634877 or email

Our telephone lines are open Mondays - Fridays, 09:00 - 17:00.


How can I book a course?

To help keep the cost of training to a minimum, all course bookings must be made online. We cannot accept telephone bookings unless you do not have internet access or have a specific need that prevents you from being able to book online.


How can I cancel my booking?

It is important to us that as many people as possible benefit from our training. If you register for a course and then cancel your place, particularly at short notice, you may have prevented someone from attending. Please let us know as soon as possible if you cannot attend a course.

If someone else is attending in your place, please email us to inform us of this.


Can Communities 1st cancel a course?

Communities 1st reserves the right to withdraw a course at any time. In these circumstances, participants will be offered an alternative course or date, if applicable.

For Member Organisations

How do I pay for a course?

Where possible, payment should be made online at the time of booking. In cases where an invoice is required, payment is still required prior to the start of the course.


Can I reserve places on a course?

We are unable to reserve places in advance of bookings.

Communities 1st reserves the right to cap the number of places allocated per organisation for courses that are especially in demand.


How will my booking be confirmed?

We will send a confirmation email once your booking has been processed. Please let us know if you have not heard from us within 10 days of submitting your form. We cannot accept responsibility for the non-arrival of this information and you will only be able to attend a course once you have received written confirmation and full payment has been made.

If you have any queries relating to your booking, email


Do I need to pay a cancellation fee?

You may need to pay a cancellation fee, depending on when you make the cancellation. If it is made:

  • More than 21 days before the course date = no charge.
  • Between 21 and 14 days before the event = 50% charge.
  • Less than 14 days notice = full course fee.

There are no refunds if a learner, or replacement learner, fails to attend a course.

Can I request Communities 1st runs a particular course?

If you would like to request a course to be run, or need any further information about our training courses, please email