Telephone Befriender

About the opportunity

Our telephone Befrienders phone older people with long-term health conditions and their carers. They call on a regular basis to offer a friendly chat and a listening ear.


By becoming a befriender you will be able to use your skills in caring, listening and communication to make a real difference in someone's life. You should be able to deal with befriendees in a non-judgemental and respectful way, whilst maintaining confidentiality and observing the networks organisational policies and procedures.


We hope that volunteers will develop a rewarding relationship with the older people they befriend by offering contact, understanding and information; a few phone calls a month can really make a difference.


Our volunteers - ordinary men and women of all ages and ethnicities - love spending time with the older people. Through them, we want to help create a society where everyone feels valued and involved whatever their age.


We will also offer ongoing support and mentoring both individually and at group volunteer get-togethers.


About the Organisation

Since being created in 2009 from a merger of two community organisations within Hertsmere, Communities 1st has grown into a successful charitable organisation with strong links to the communities in which we work.


Communities 1st aims to develop and promote a healthier and more thriving community by supporting and enabling people to become more actively involved in the community.  We encourage individual volunteering and support groups working to achieve benefits for our community. 


Our specific projects have been supported by reputable funders such as the National Lottery, European Social Fund, Hertfordshire County Council, Hertsmere Borough Council and Affinity Sutton Housing as well as many local businesses.


We involve volunteers in a variety of roles and have something to suit all skills, talents, interests and availability. You will be valued and supported in whichever role you decide to undertake and the chances are you'll have fun too!


What are they looking for?

You need no specific skills or qualifications other than a great listener, enjoys talking and have a real empathy towards older people. A friendly disposition is useful.


We are looking for someone with the following skills and experience

  • Committed to working with the community with a passion for helping others less fortunate.
  • Ability to maintain confidentiality
  • Flexible approach and willingness to work as part of a team


Practical Considerations

No formal qualifications or prior guiding experience are required to volunteer with us.

We welcome volunteers from all backgrounds and abilities.

A full charity induction will be given before the volunteer starts with us and ongoing training is offered depending on which event you are working on.

Home based and in your local area.

References will be required from applications and will be taken up.

Please apply asap as applications will be reviewed on a rolling basis.

Volunteers MUST be over 16 (or be accompanied by an adult if under 16).

A minimum of six months commitment is required.



  • Once a number of sessions have been completed we will be happy to provide a reference.
  • Out of pocket expenses reimbursed.
  • Satisfaction of helping people
  • Positive work environment, part of the friendly Community Hertsmere team
  • Training in Equality and Diversity, Customer Service


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